That's frustrating – we're happy to help! Please first check the current status in the shipment tracking. You can find the tracking link in your shipping confirmation email or in your customer account under My Orders: https://www.naturally-pam.de/en/account/login
If the package shows as delivered in the tracking but you haven't received it, or if there are no further status updates, please contact us with your order number (starting with NP) using this contact form – our customer service team will be happy to help!