There can be several reasons why your order arrived incomplete:
- Partial delivery: In rare cases, we ship orders in multiple packages. Please check your emails – if a partial delivery is on its way, you'll be notified.
- Refund: If a product was no longer available, it may have already been refunded. Please check your payment overview.
If neither of these applies, please contact our customer service team using this contact form. Please include your order number (starting with NP) and the missing items so we can help you quickly.